FAQ

Where is LightBolt headquartered?

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  • LightBolt is headquartered in Englewood Cliffs, New Jersey, USA. We have offices in California.

How do I contact LightBolt?

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  • You can send us a message via Contact Page
    Or send e-mail to info@light-bolt.com
    Or call us at (201) 455-6486

What do you do?

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  • LightBolt provides fiber optic products compatible with OEM brands like Cisco, Juniper, Arista, etc. Our product line includes high-speed transceivers, AOCs and DACs for 10G, 25G, 40G and 100G applications. We also provide fiber patch cords and MPO/MTP cables which work with our products. We have been in the fiber optics industry for over 15 years.

Where are your products manufactured?

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  • We partner with high quality manufacturers in Korea, China and Taiwan. Products are manufactured at ISO 9001 qualified facilities. Contact us for TAA compliant products

What quality certifications are available for LightBolt products?

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  • LightBolt products are manufactured under strict quality control in ISO 9001 certified manufacturing facilities. LightBolt transceivers are UL certified, one of the few in the industry to get UL certification. Our products are also RoHS compliant.

What is your warranty period?

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  • We are confident of our product quality and offer limited lifetime warranty for our ethernet transceivers. For video over fiber products and fiber cables, we offer 3 year limited warranty. See details here. We also offer a 30 day money back guarantee. See details here.

Where can I see my order status?

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  • On completion of payment, you will receive an order confirmation by email. You will be able to see your order status when you login to your account.

What do I do if I cannot see the product I want?

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  • We may not have all the products listed on the website. Please contact us at (201) 455-6486 for help. We also deliver custom solutions.

What is your shipping method?

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  • We ship via UPS Ground by default. You may request for next-day, 2nd day or 3-day select during check-out. Currently we only deliver to shipping addresses in the continental 48 states (not to Hawaii or Alaska). We cannot deliver to APO/FPO or PO boxes.